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Zendesk AI Agents

Based on public information — not tested

AI agents inside Zendesk that answer customer requests and take actions across connected business systems.

Last checked: 2026-10-15

Best for

Support teams already using or moving to Zendesk who want AI to resolve tickets across channels.

Answers grounded in help center and outside sources such as cloud drives and PDFs
Workflows defined in plain language
Takes actions across connected systems, including legacy systems
Built-in QA that evaluates interactions
Included automated resolutions per agent each month (5 on Team plans, 10 on Suite Professional)

No free plan (14-day trial only); usage beyond included automated resolutions is billed per resolution.

Pricing summary	AI agents included in every Suite and Support plan; plans from $19/agent/mo billed annually ($25 billed monthly); automated resolutions beyond the included amount $1.50 committed or $2.00 pay-as-you-go
Free plan	No

Prices change. Confirm on the vendor's own pricing page.

Not affiliated with Zendesk AI Agents. See our methodology.

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