Gorgias

Based on public information — not tested

Ecommerce helpdesk with an AI Agent that resolves Shopify store customer inquiries and hands off to human agents.

Last checked: 2026-10-15

Best for

Shopify and ecommerce brands that want AI to handle routine support tickets.

AI Agent that resolves inquiries automatically and escalates to humans with context
Applies your tone, policies and SOPs with guardrails
Proactive product recommendations to shoppers
Unified helpdesk inbox for every customer conversation
Voice and SMS add-ons
Shopify integration

No free plan (trial only); AI Agent interactions are billed per interaction and also count as helpdesk tickets.

Pricing summary	Paid from $10/mo (Starter: 50 tickets/month, monthly billing only); AI Agent interactions $1.00 each on monthly plans or $0.90 on annual plans; free trial
Free plan	No

Prices change. Confirm on the vendor's own pricing page.

Not affiliated with Gorgias. See our methodology.

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